A recent study underway revealed that fleets want online training that is easy to find and easy to use. However, the most interesting finding was that online training and support needs to be
real time. In other words, fleet managers want to have access to training for mechanics and other service personnel when they need it, not when an OEM can schedule someone to come to town for a
group meeting or show up at their facility.
Another interesting finding that is worth noting is that fleet maintenance managers recognize the same level of training offered to dealer mechanics is often more than what fleets really need in the limited shop time made available today.
We have to face the fact that the operational pace of fleets has quickened to the point that shops are always under the gun. This, unfortunately, can mean diagnostic time becomes
limited. This often leads to guessing and most of the time it only causes further delays.
When you think about the diagnostic process in today's maintenance operations you find that every fleet has to start at the same place when it come to diagnosing a problem. The diagnostic tree
is usually long and an arduous task. That is fine if you work for a dealer where diagnostic time is often billed to the customer. But for fleets with their own maintenance and repair shop,
(which are really cost centers) whose only function is to keep rolling stock out of the shop and producing revenue, it becomes somewhat of a burden to complete the diagnostic steps.
Most problems encountered by fleets have already been experienced by dealers, OEM field reps, or forward thinking fleets. What the industry needs is an online venue to record the findings and
repair procedures so other affected fleet personnel can ask for help and receive it real time, meaning when the piece of equipment is in the shop or initially down on the road.
This can best be accomplished by a third party such as trucksavvy.com that will assure, access and information, integrity.